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Technical support is available via phone, suuport ticket system and via our Knowledge Base Articles. We offer two subscription (annual) based support plans with features that should fit most customers needs. However, if you choose to go solo......we provide full software documentation with each copy of Absolute Retail and additional documentation on our web site.

Technical Support Plans Premium Care Essential Care No Support Plan PRICING: Annual Support charge $699.99 $299.99 -- Annual Workstation Support charge $69.99 $69.99 -- Per Call Charge (incident) -- -- $249.99 FEATURES: Online Support Support Ticket System -- Knowledge Base Articles -- Instant Messenger -- Documentation Support Services Telephone Support (normal business hours) -- Online Support Requests --   Normal Business Hours - Target 12 hours -- --   Normal Business Hours - Target 48 hours -- -- Priority Routing Of Issues -- -- After-hours pager for critical support -- Remote Diagnostics (client authorized) -- -- Product Maintenance Hotfixes and Incline Releases -- -- Service Packs -- -- New Version Upgrades -- -- Access to Beta Product (not a guarantee of acceptance) -- --