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| Technical Support Plans |
Premium Care |
Essential Care
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No Support Plan |
| PRICING: |
| Annual Support charge |
$699.99 |
$299.99 |
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| Annual Workstation Support charge |
$69.99 |
$69.99 |
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| Per Call Charge (incident) |
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$249.99 |
| FEATURES: |
| Online Support |
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| Support Ticket System |
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| Knowledge Base Articles |
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| Instant Messenger |
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| Documentation |
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| Support Services |
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| Telephone Support (normal business hours) |
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| Online Support Requests |
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| Normal Business Hours - Target 12 hours |
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| Normal Business Hours - Target 48 hours |
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| Priority Routing Of Issues |
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| After-hours pager for critical support |
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| Remote Diagnostics (client authorized) |
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| Product Maintenance |
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| Hotfixes and Incline Releases |
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| Service Packs |
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| New Version Upgrades |
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Access to Beta Product
(not a guarantee of acceptance) |
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