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Price List:
*Premium Care includes FREE
Version Upgrades. Premium Care is required during the first year and for Interface Upgrades.
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Technical Support
Plans
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Premium
Care
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Essential
Care
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No Support
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Plan
Prices
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Annual Support charge
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$700
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$300
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NA
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Annual Workstation Support charge
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$70
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$70
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NA
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Per Call Charge (incident)
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NA
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NA
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$250
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Plan
Features
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Online
Support
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Knowledge Base Articles
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NA
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Instant Messenger
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NA
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Documentation
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Support
Services
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Business
hours - Phone Support
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NA
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Email Support
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Business
Hours - 2 hours
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NA
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NA
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Business Hours
- 4 hours
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NA
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NA
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Priority Routing Of Issues
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NA
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NA
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After-hours pager for critical support
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NA
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Remote Support
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NA
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NA
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Product
Maintenance
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Hot fixes and Updates
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NA
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NA
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Service Packs
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NA
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NA
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Version Upgrades
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NA
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NA
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Beta Product Access
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NA
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NA
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